DO NOT install parts prior to reading this!
Return Policy
Read completely prior to opening/installing part(s). Special orders for parts which are not normally stocked or items which have been modified at customers request are NOT RETURNABLE and NON-REFUNDABLE.
All returned items require prior authorization. Please contact Xchoppers to receive your return authorization approval (RAA) BEFORE RETURNING ANYTHING
Items returned without an RAA will not be accepted or credited.
Package Damage/Loss:
Parts lost or damaged in shipment are not the responsibility of Xchoppers. If
your part(s) are damaged or lost during shipment, you must contact the delivery
carrier and file a claim within 24 hours. For packages damaged during shipment,
save the box and packaging materials until the package can be inspected by the
carrier.
Damage or Discrepancy claims:
Xchoppers must be notified within 72 hours of receipt of shipment, and prior to
installation, of any and all damages/discrepancies to your shipment. Please
note: Claims for damages *WILL NOT BE VALID ONCE THE PART HAS BEEN INSTALLED.*
Inspect each part thoroughly for dents, chips, scratches, gouges, flaws, etc.
and report any such damage to Xchoppers by phone or email within 72
hours. sales@Xchoppers.com
Warranty Claim Returns:
Merchandise may not be returned to Xchoppers for warranty unless purchased from
Xchoppers. Proof of purchase is required. Return requests for dents, scratches,
flaws, etc. *will not be accepted after 72 hours or if part has been installed*.
Returns will not be accepted without pre-authorization from Xchoppers. You must
contact Xchoppersfor a Return Authorization Number (RAN). The RAN must be
clearly marked on the outside of the package. Packages without the RAN on the
outside of the package will be refused. A RAN does not indicate warranty approval.
Approval/Disapproval will be determined after our physical inspection of the
returned part(s). Parts must be packaged carefully to prevent damage. Customer
is responsible for merchandise damaged in shipping due to inadequate packaging.
Shipment will not be accepted freight collect. Xchoppers is not responsible for
freight charges on returns. Re-orders/exchanges will be subject to shipping charges.
NON-Warranty Returns:
Merchandise may not be returned to Xchoppers unless purchased from Xchoppers.
Proof of purchase is required. Request to return product must be arranged within
10 days of receipt of package and are subject to a 10%-20% re-stocking fee and
all freight charges. *Installed parts are not returnable* except for warranty
issues as stated above. Returns will not be accepted without pre-authorization
from Xchopper. Contact Xchoppers for a Return Authorization Number (RAN) and
clearly mark the number on the outside of the package. Packages without a RAN
will be refused. Parts must be packaged carefully to prevent damage. Customer is
responsible for merchandise damaged in shipping due to inadequate packaging.
Shipments will not be accepted freight collect. Xchoppers is not responsible for
freight charges on returns. Non warranty claims will be subject to exchange only.
Packaging for Returns:
Parts must be packaged carefully to prevent damage. Customer is responsible for
merchandise damaged in shipping due to inadequate packaging. We suggest returns
be shipped in a manner that provides the shipper with tracking ability so
receipt can be verified. Shipment will not be accepted freight collect.
Xchoppers is not responsible for freight charges on returns.
Contact:
All complaints must be addressed directly to Xchoppers as follows: Tel (209)
833-6174 or email mailto:sales@Xchoppers.com
Please Note:
Xchoppers retains the right to respond to complaints made in an open forum (i.e.
internet, chat rooms, or bb’s) by using any/all correspondence and/or records in
our possession to respond on the same open forum. Xchoppers retains the right to
publish all exchanges between Xchoppers and the customer. Xchoppers will/does
prosecute for slander, liable, and defamation of character of its companies,
products, employees or representatives.
Backorder Policy
Sometimes the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In these situations, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part and the backordered item is part of a larger order that has already been shipped to you, we'll pay the handling on that backordered part. Note: It is very important to us that you are completely satisfied with your entire order, every time. If you have any questions about your order, call us at (209) 833-6174.
Text, Pricing & Photography
Errors in typographical content, pricing and photography are subject to
correction and may change without notice.
Other Terms
IN NO EVENT WILL XCHOPPERS OR ANY OFFICERS, OR EMPLOYEES OF XCHOPPERS, BE LIABLE
TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES
FOR ANY USE OF THIS WEB SITE, OR ANY OTHER HYPER LINKED WEB SITE, INCLUDING,
WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, DAMAGES, LOSS OF
PROGRAMS, SOFTWARE OR OTHER DATA OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
Xchoppers cannot verify all the information given in making up this site and
makes no representation or guarantee of accuracy. You are advised to verify any
and all information before relying upon that information to make any purchases
or using this information in any other way.
Xchoppers will reserve and does reserve the right, at its sole discretion and
without any obligation to correct any error or omissions in any portion of the
information, content or advertisements contained on, linked to, distributed
through, downloaded or accessed from any portion of the website or services
contained on this website.
Photographs, artwork, and images used by Xchoppers have been produced by
Xchoppers or contributed by customers and other pubic sources.
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